Contact support
Our team supports accounts, payments, cards, lending and identity verification.
Support centre in the app
Signed-in customers get the fastest response by raising a ticket, where the team can see the account context.
support@westvanta.org for general questions about accounts, transfers, cards and lending.
Response times
General questions within one business day. Payment and card issues are prioritised.
Urgent security issues
Freeze your cards in the app, sign out of all devices, then email security@westvanta.org.
Already a customer?
Open a ticket from inside the app so we can respond with your account details to hand.
Go to the support centre