Regulatory disclosures

Balances are shown as available and ledger amounts. Pending items affect your available balance immediately and clear to the ledger on settlement.

Internal West Vanta transfers are free of charge.

Domestic transfers carry a 0.5% fee, with a minimum of 1.00 and a maximum of 25.00.

International transfers carry a 1.2% fee, with a minimum of 12.00 and a maximum of 75.00, plus the applicable currency spread.

Cross-currency transfers are quoted using a live reference rate plus a spread of up to 45 basis points on international rails. The quote shown before confirmation is indicative until settlement.

Interest rates, terms and total repayable amounts are disclosed on each loan product before you apply. Missed repayments may affect future eligibility.

Raise a complaint through the support centre in the app. We acknowledge every complaint and keep a full record of the outcome.